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Review for Fittleworth by Juliet

1/1 - (1 vote)

Juliet, August 2024

1/1 - (1 vote)
2.50 out of 5
Reliability
Communication
Product Range
Friendliness

Totally let me down. I cannot manage without the product they supply. I have rub out completely and tgey have notvresponded to my appeals. My health will be severely impacted by this. They used to send emergency supply but not any more apparently. I am really appalled

Totally let me down. I cannot manage without the product they supply. I have rub out completely and tgey have notvresponded to my appeals. My health will be severely impacted by this. They used to send emergency supply but not any more apparently. I am really appalled

Reply from Fittleworth
9th August 2024

Hi Juliet, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB so I can take a look into this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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