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Review for Fittleworth by Laura

1/1 - (1 vote)

Laura, August 2024

1/1 - (1 vote)
3.50 out of 5
Reliability
Communication
Product Range
Friendliness

Yet again I'm currently on hold, my order us due tomorrow but DPD haven't even got it. Absolutely fed up with this service,I have to chase everytime. What's the point in emailing when takes 48 hrs to get back to you. My order is urgent.

Yet again I'm currently on hold, my order us due tomorrow but DPD haven't even got it. Absolutely fed up with this service,I have to chase everytime. What's the point in emailing when takes 48 hrs to get back to you. My order is urgent.

Reply from Fittleworth
9th August 2024

Hi Laura, Thank you for taking the time to leave us a review. In May of this year, we moved to a new system which covers all aspects of our service to you. We know that this closure period has had an impact to level of service you receive. At Fittleworth, we’re dedicated to providing the products you depend on and understand that any service issues you have experienced may have caused significant distress and disruption. We sincerely apologise for any inconvenience we have caused you. We’ve since made significant progress in resolving these issues so going forward, we can ensure you receive the service you expect from us. Please can you email me at DRMqueries@fittleworth.com with your full name and DOB so I can take a look into this for you.

Regards

Yasmin, Customer Experience Specialist - Fittleworth

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