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Review for Fittleworth by R

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R, June 2024

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3.00 out of 5
Reliability
Communication
Product Range
Friendliness

They were great but apparently had an IT system upgrade and their entire customer service has fallen into utter chaos. Horrendous wait times on the phone, a week to reply to emails, presumably all the people tearing their hair out trying to get vital medical supplies, and missing information from their system. Unacceptable

They were great but apparently had an IT system upgrade and their entire customer service has fallen into utter chaos. Horrendous wait times on the phone, a week to reply to emails, presumably all the people tearing their hair out trying to get vital medical supplies, and missing information from their system. Unacceptable

Reply from Fittleworth
17th June 2024

Hi R, Thank you for your review. I am sorry to see the service has reduced, we are working very hard to address any issues following the upgrade. I will pass this feedback onto my manager - if you are waiting for an order or have any further feedback please send your full name and DOB to DRMqueries@fittleworth.com Thank you in advance

Regards

Laura, Customer Experience Improvement Team Leader - Fittleworth

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