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Review for Respond Healthcare by Barry

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Barry, December 2022

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1.25 out of 5
Reliability
Communication
Product Range
Friendliness

The stoma bags were poor quality, the bag actually fell off whilst I was in the shop others burst! this is humiliating and completely unacceptable. I spoke to my radiologist who informed me that a number of other people had the same issues, the bags were faulty and no one thought to tell their clients this or provide them with replacement bags that were actually suitable for purpose. I was phoned about my order and

The stoma bags were poor quality, the bag actually fell off whilst I was in the shop others burst! this is humiliating and completely unacceptable. I spoke to my radiologist who informed me that a number of other people had the same issues, the bags were faulty and no one thought to tell their clients this or provide them with replacement bags that were actually suitable for purpose. I was phoned about my order and left with an answerphone message asking me to call them back. I am the client I should not have to call back. I have changed my supplier to Convatec who are excellent and their bags are guaranteed not to leak or come off and I am really pleased with their products. The odour nuetralizer does not completely deodorize. The only good thing that I can say is the wipes are good.

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