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Review for Respond Healthcare by Jordan

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Jordan, April 2024

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1.75 out of 5
Reliability
Communication
Product Range
Friendliness

I don’t know what has happened lately Respond (Pellican Healthcare) used to be so organised. My prescription was authorised by the GP on the 5th April we are now on the 11th April and they have not dispatched it. Customer services seem to have no idea as to what is going on. I am yet to receive a tracking number from the couriers and supplies are running critically low and will be left hung out

I don’t know what has happened lately Respond (Pellican Healthcare) used to be so organised. My prescription was authorised by the GP on the 5th April we are now on the 11th April and they have not dispatched it. Customer services seem to have no idea as to what is going on. I am yet to receive a tracking number from the couriers and supplies are running critically low and will be left hung out to dry by the time they have finished messing about - despite giving them so much notice and time when I placed the repeat prescription. No communication from Respond or updates.

Reply from Respond Healthcare
11th April 2024

Thank you for your review, Jordan. I am very concerned to hear about your experience. Please contact us by emailing hello@respond.co.uk so that we can look into this matter for you.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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