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Review for Respond Healthcare by Paul

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Paul, June 2022

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1.25 out of 5
Reliability
Communication
Product Range
Friendliness

I ordered a product and after not receiving it after 2 months asked where it was only to be told it was out of stock. No effort had been made to contact me to inform me. Hence I have given a low rating for service and communication. Can't comment on product as never got it.

I ordered a product and after not receiving it after 2 months asked where it was only to be told it was out of stock. No effort had been made to contact me to inform me. Hence I have given a low rating for service and communication. Can't comment on product as never got it.

Reply from Respond Healthcare
10th June 2022

Thank you for your review, Paul. I am concerned to read your comments about your experience with us and would very much welcome the opportunity to discuss the matter with you, as what you describe falls way short of our usual excellent customer service standards. Please would contact me directly on 0800 220 300 or by email hello@respond.co.uk

Regards

Garry, Customer Experience Manager - Respond Healthcare

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