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Respond Healthcare

4.82
From 469 reviews Read All Reviews
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Specialists in stoma and continence care, we provide and award-winning prescription service throughout Great Britain and Northern Ireland. Offering a reliable and convenient service putting you first and meeting all your needs, not just your prescription requirements. We stock all … Read more

Reliability
Communication
Product Range
Friendliness

Read content from Respond Healthcare

Linda, April 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I have been with Respond for over six years and have never been let down by them. The staff have always been very friendly and helpful. I always get a one hour slot on the day of delivery.

Cynthia, April 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

Now we have to reorder on line I much preferred the monthly contact with a person.I do know however I can contact them at any time.

Michael, April 2025

Upvote
4.75 out of 5
Reliability
Communication
Product Range
Friendliness

First class service they deliver All my prescription products On time and with good customer service and support

Reply from Respond Healthcare
23rd April 2025

Thank you for your review, Michael. It’s great to know your items arrive on time and you get good customer service and support from us.

Regards

Garry, Customer Experience Manager - Respond Healthcare

Christina, April 2025

Upvote
5.00 out of 5
Reliability
Communication
Product Range
Friendliness

I've had my stoma for nearly two years and this was the company that my stoma team enrolled me with. They are so helpful and friendly. I am abroad a couple of times a year and they organize extra products to cover my time away. I'm also very lucky to find a pouch that suits my needs and has rarely let me down. They have introduced an automated ordering system recently but the option to speak to a real person is still there. Delivery times are extremely punctual and I am notified of date and time well in advance. Fantastic service.

Reply from Respond Healthcare
23rd April 2025

Thank you for your review, Christina. It’s great to hear that you find our staff helpful and friendly, and your deliveries are punctual. We take pride in offering a fantastic service and I’m really pleased to read your kind comments.

Regards

Garry, Customer Experience Manager - Respond Healthcare

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