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I have been with coleplast charter ever since I had my stoma four years ago and wouldn’t change they are always on time and never let me down

The service is great until is not and theyve either changed the order or not sent it. The amount sent doesn’t equate for leaks or having to change the bag more regularly but when called they get it out next day normally

We are new customers and are very pleased with the service, especially as in our first order it was more of an emergency request. Will feel confident with future communications.

Good, very helpful with friendly people. Totally reliable. Previously used two other companies, so pleased I changed to Medilink.

Very easy to use

A TRULY 100% friendly and easy company that looks after peoples needs, i would have no hesitation in recommending this fine company to anyone who should need so. WELL DONE COLOPLAST CHARTER.

Ainsworth’s who supply my stoma equipment are fantastic, So helpful if I ring to query anything, if they haven’t got a product that’s on my prescription they ring to let me know, and say when it’s expected. Their delivery drivers are friendly and very helpful. I don’t know what I’d do without them.

Nothing is too much trouble. Always helpful, friendly and professional.

First class service they deliver All my prescription products On time and with good customer service and support

I've had my stoma for nearly two years and this was the company that my stoma team enrolled me with. They are so helpful and friendly. I am abroad a couple of times a year and they organize extra products to cover my time away. I'm also very lucky to find a pouch that suits my needs and has rarely let me down. They have introduced an automated ordering system recently but the option to speak to a real person is still there. Delivery times are extremely punctual and I am notified of date and time well in advance. Fantastic service.

I have been using Coloplast for the last 6 months and they always deliver all items within a couple of days of me requesting them. In the early days they rang to see how I was and if I needed further support.

Answer the phone quickly, staff are very friendly & efficient, deliveries are always prompt and packaged well, they use their own in house delivery drivers and you always have the same person with who you quickly build rapport with , Rapidcare deliver exceptional customer service

I’ve been with several osteomyelitis companies and this one is the best. Nothing is too much trouble, they will chase up an order and sort problems out if you need them too. I would definitely recommend this company to new and experienced people with Stomas.

Friends at Amcare I am about to celebrate winnies (stoma) 13th birthday on the 23rd of this month, you have allways been a friendly informed voice on the end of the phone from, advice about skin stripping to P.s it would have been 6.5 stars if there had been chocolate hiding in the bottom of the bubble wrap D.s

Always contact me when order due keep me updated delivery usually within 2days

I have tries different products at various times but always return to medilink. I must add that I miss my delivery now that it is not one of my usual people that you get to know and know you.

Have been with them for 18 years,have had one problem recently which they quickly sorted out,cannot fault them.

For nearly five years Fittleworth have been providing an excellent service and any queries are dealt with immediately.

You are amazing I get a new order for ulcerated colitis quicker than I can get a prescription from doctors.the team takes the stress away.from a.very difficaltime an I just want to thank you all..I've been with charter for 5yrs an I've.never had any complains at all so thank you all so much.

Very professional, and prompt

Very nice company to work with. Chloe is excellent and extremely knowledgeable

They email me promptly every month and deal with everything concerning my prescription needs and then my supplies arrive by next day carrier once the doctors have approved it. A very efficient, caring company, I have been with them for 26 years and have never had a problem.

Fantastic used them for over 20 years always friendly polite and helpful never been let down

My supplies arrive Promptly delivered with care. They are my essential supplies I’m very glad to receive.

They are always really friendly and reliable I have been with them for about ten years would recommend them to any new ostomate .

This company is so helpful. Customer service is excellent. Deliveries are on time . Communication superb. Cannot fault them

Securicare staff have all been brilliant. They are always one step ahead of your needs with a regular phone call and placing an order. Everything is made easy on your behalf.

Been with medilink now since 2014. Never any problems. Staff are very helpfull.

I have never had a problem with respond they send what you want when you need it, even sending an extra delivery when I had miscalculated the supplies I ordered

I have never had any problems with them I always get my orders on time and correct.

I have been with Respond since October 2020 after spending nearly all of that year in Hospital , Covid was something I watched on tv and watched & listened to the staff working non stop . I was lucky they tested me and I was fine . When I eventually came home everything was new . It had been an Emergency op and I was left with an Ileostomy bag . I am not kidding when I say I was clueless. My Soma nurse and Respond were fantastic , between them they helped me through continuous leaks ,trying all the different accessories . It took nearly 2 years before I felt comfortable sorting myself out and during that time I could not fault Respond . They were friendly always ready with advice , very efficient, no hanging around waiting for deliveries. I would recommend them any time 10 out 10 from me .

From the very beginning Fittleworth have been helpful, patient and efficient

Wonderful, quick and and reliable service. On the 2 occasions I had problems with bags not being cut to size this was quickly sorted out.

Very PLEASED WITH BULLEN, A GOOD OVERALL PROVIDER

Over 27yrs approx they have always been excellant! Hollister is my lifeline.

I have found Resond to be easy to negociate, empathetic to my individual needs and very helpful.

Always helpful on the phone or email enquiries. Promptly delivering my supplies. My Drs surgery has been a bit difficult about product changes by Amcare have contacted my surgery to explain, helping the process along. When my flanges were cut to pattern these were always done well.

I have been with Fittleworth since 2019 and had no issues but recently the time scale to answer phone calls has increased and when I spoke to someone 06/04/25 I was told she was the only one working and I was on hold for 45 minutes she was quite polite however I asked her about the delivery last two times the delivery was left right in front of my door in the past the delivery is to be left behind the black bin which was great and I said how parcel are getting stolen now she said I now need to download the dpd app so I said I am not to clever with all this stuff she said if the package gets stolen it is down to me she said when you leave a message for the dpd delivery driver don’t look at the instructions so I said you need to change the delivery company to the that can read the instructions for the past 5 years every thing was great also everybody don’t have smart phones

What a fantastic company great products and the best team ever. From day one I struggled to get the correct products , meaning constantly leaking ,soreness and deliveries left in the wrong place. One of your colleagues took control. Immediately everything fell into place I received new information about different products which I now use he even went above and beyond to get a storma nurse to contact me. My life has changed for the better with Fittleworth and I owe this to Mr Ricky Bremner As if it wasn’t for Ricky constantly checking up on me for orders every month and checking in on my welfare I’m sure I would not be here writing this review today So with that thank you Ricky

Matthew was exceptional, polite and extremely helpful in placing my order. A credit to securicare. All staff I have found to always go that extra mile to provide a first class and crucial service. Thank you.

Since I changed to Bullens I've had no problems. To Jones phones me to place an order if I miss him I just phone in.Msg to let me know what time to expect delivery from DPD who is always on time. All in all I'm happy with the service I'm given if not I would go elsewhere

Respond were assigned as my provider for stoma products. I found the service to deliver the products to be extremely reliable and well packed with the box. The products themselves were of great quality and I felt comfortable and confident to carry out every day tasks when the stoma bag was fitted. In addition, the company phoned me each month to remind me if I required any items. The person on the phone was always very polite and friendly and made me feel my wellbeing was a priority. Overall I have no hesitation in saying that I would highly recommend Respond as a very professional provider of healthcare products and their overall service as a 5 star provider.

Been with Coloplast since my stomach in January , they are faultless and professional . Super fast deliveries and products are amazing I’ve even changed bags and again no issues with the swap . Wish they did concave bags in black 🤞

always friendly on the phone when ordering. very helpful. quick delivery of good products.

Reliable, friendly and understanding

Just a pleasure to deal with this company

never had a problem with Ainsworths, order through the stoma nurse my bags come pre cut, and the order has never been missed or late comes within 7 days of asking.

Have allways been helpful when I have needed my supplies and will even send out emergency supplies if needed

In the 10 year's I have used coloplast charter.i have never had cause for complaint.They are friendly reliable and professional.

They are so efficient and friendly nothing but praise for the this team and company

Very pleased with Bullen staff are lovely. They are very reliable and if anything missing on your order they deal with it immediately.

The customer care team are always polite, helpful and easy to talk to. I know I can ring with a query and have someone gently talk thing through when my own primary care teams are lacking

Really impressed with the service I’ve received 👍

Dreadful service, took weeks to deliver and left me without any catheters. Unable to contact as they "are experiencing a high volume of calls and emails" After several complaint emails, I was finally contacted by someone from customer services who was very sorry and arranged a delivery for 2 days later (thankyou Christine). Such a stressful situation and this is the 4th time I've had issues.

I have never been let down by Fittleworth and would recommend them to everyone. Thankyou Fittleworth since 2018 no problems

Really impressed both with the quality and the service

SecuriCare are brilliant they are friendly helpful and caring. They keep in touch and call regularly any problems are sorted quickly

I Have been dealing with Coloplast for approx 7/12 and found them to be friendly, efficient and helpful. I recently realised that was almost out of my catheters lrang at 9am and my parcel was delivered before 2pm the next day.l consider that to be an excellent service. Also my call was dealt with in a asympathetic and reassuring manner

Really helpful friendly real people always have all my products in stock. They Phone every 4 weeks and my order arrives in a few days.

First delivery spot on first class

My first delivery with Fittle Worth Was very good the driver texted me To say when he would the deliver the package Everything went well

2 prescription since I got my stoma, and nothing has went smooth from 1prescription suddenly becoming 2prescriptions and the 2nd to date still missing Then gets email to say they have not received my next priscription to get phone call next morning saying they have received it and due for delivery on 1st April 2025 for my DPD app saying I have no deliveries scheduled? SORRY NOT GOOD ENOUGH.